Event-Helpdesk – 24/7 Support for Your Events
Event-Helpdesk is the ideal solution for ensuring round-the-clock availability and reliable assistance for issues that may arise during an event. Especially for unattended infrastructure that can fail at any time, Event-Helpdesk ensures that technical malfunctions or emergencies are addressed quickly and efficiently—without unnecessarily burdening your staff.
Rapid Issue Detection and Targeted Assistance
Each critical area of the event is pre-marked with a special sticker containing a code and a phone number. If a problem occurs, the customer can immediately call the provided number. Thanks to stored information such as event location and site details, the issue can be directly assigned. This way, we know exactly where the incident happened and can respond accordingly. Prank calls or disturbances are filtered out in advance, allowing your staff to focus on genuine concerns.
Customized Staff Assignment and Escalation
Depending on the event location, date, and time, you can define different staff members responsible for resolving issues. Once a call is received, the appropriate staff member is either contacted directly by phone and given a brief overview of the situation before the caller is transferred, or the request is recorded and forwarded via email, app, or SMS to the responsible staff member. This ensures you always have control over the situation, even if the assigned staff member is not immediately available.
Multiple Contact Options and Emergency Contacts
For each request, multiple contacts can be stored in case a staff member is unreachable, ensuring continuous communication. Additionally, emergency contacts can be stored for special situations, such as calls from fire departments, police, or VIP contacts. This ensures that the right contact person is quickly reached in critical moments.